10-21-2025 12:37 PM
Help, it says The username:[admin] does not exist. I set this system up years ago and when i moved, put everything in a box and now slowly firing my AP's back up. I can get into the app on my phone, but not as the owner as it says my credentials are wrong, how can i fix this? secondly, trying to get on with my laptop, says i don't exist and it won't even let me reset the password. Is there another way to reset the system?
10-29-2025 05:04 AM
Hi @jetboatrich
Greetings!!!
Thank you for reaching out to the RUCKUS Community Forums.
Could you please confirm if this inquiry is related to a RUCKUS setup in a Lennar Home?
Looking forward to your response.
Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support
