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RUCKUS Community Forums are now in READ-ONLY mode while we migrate to a new platform.

You will still be able to read posts and knowledge articles, but will be unable to post new content until Go Live on the new platform Monday August 17.

Lennar Smart Home customers: please contact [email protected] for assistance during the week of August 9-17.

 

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Unleased Acess

jetboatrich
New Contributor

‎10-21-2025 12:37 PM

Help, it says The username:[admin] does not exist.  I set this system up years ago and when i moved, put everything in a box and now slowly firing my AP's back up. I can get into the app on my phone, but not as the owner as it says my credentials are wrong, how can i fix this?  secondly, trying to get on with my laptop, says i don't exist and it won't even let me reset the password.  Is there another way to reset the system?

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Imran_ruckus
Community Manager
Community Manager

‎10-29-2025 05:04 AM

Hi @jetboatrich 
Greetings!!!

Thank you for reaching out to the RUCKUS Community Forums.

Could you please confirm if this inquiry is related to a RUCKUS setup in a Lennar Home?

Looking forward to your response.

 

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

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