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Unleased Acess

jetboatrich
New Contributor

Help, it says The username:[admin] does not exist.  I set this system up years ago and when i moved, put everything in a box and now slowly firing my AP's back up. I can get into the app on my phone, but not as the owner as it says my credentials are wrong, how can i fix this?  secondly, trying to get on with my laptop, says i don't exist and it won't even let me reset the password.  Is there another way to reset the system?

10 REPLIES 10

Imran_ruckus
Community Manager
Community Manager

Hi @jetboatrich 
Greetings!!!

Thank you for reaching out to the RUCKUS Community Forums.

Could you please confirm if this inquiry is related to a RUCKUS setup in a Lennar Home?

Looking forward to your response.

 

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support