R500 slow troughput, high latency, high packet loss

[kari_hyv_nen]

Hi! 
Today I upgraded our Ruckus R500 Wireless access points from web interface button to the latest (200.5.10.0.235) software. After that the internal network speed is very slow. We practically cannot download anything from our file server or have skype calls or anything.

While connected to internal wlan, I get these kind of ping statistics for our access points

Ping statistics for 192.168.xxx.xxx: 
Packets: Sent = 150, Received = 138, Lost = 12 (8% loss), 
Approximate round trip times in milli-seconds: 
Minimum = 2ms, Maximum = 1166ms, Average = 804ms

It does not seem to matter, to which access point I'm connected to. Signal strength is excellent (I'm less that 10ft away from the AP), the network speed is reported between 500-1000Mbps.

However, if I connect to our Guest WLAN, I get decent speeds and can ping outside network addresses with low latencies. Problem started after the upgrade. I have rebooted all the access points, but that didnt make a difference.

I'm new to Ruckus Wireless products, is there anything else I need to do after an upgrade? I have no idea where to start troubleshooting. I've opened a support ticket, but I hope that I could get some help here more quickly.

[kari_hyv_nen_gl]

Ok good, thanks Michael 🙂

[hayward_kong]

Hi Kari Hyvönen,
  
Do you have issues with 200.7.x

It's very interesting that you pointed out that starting with 200.5.x you started to have a throughput issues... that is also my observations from testing recently with different versions of unleashed firmware since 200.7.x seems to impact a bit of ruckus unleashed end users.

I believe 200.4.x is the fastest of the the unleashed firmware and 200.7.x firmware doesn't do well at all with iOS devices.