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R500 "Disconnected" Status

thomas_hong
New Contributor II

Unleashed R500 shows disconnected status with remove button (i.e., no approve button). I have another thread where I posted my two R500s are both masters and neither one joins another. After executing "set director ip x.x.x.x" on either AP it will allow it to be added as #2 but shows up as "disconnected" status. See screenshots.

Unleashed Disconnected Member.png

 

R500-2 master.png

Sorry if this is double post. But it is a different issue and probably deserves a new thread.

5 REPLIES 5

thomas_hong
New Contributor II

I don't remember if I ever resolved it even with the suggestions provided. I finally gave up and upgraded to newer APs only (eg newer R510, R650 but same network config) and no issues. Don't know what caused issue and weird that a complete factory reset does not fixes it. Initially, I thought it was my vlan but not the case. Good luck!