New r500s to an existing Unleashed networking not adding

[robert_kirwan]

Hi all, 

I currently have a network with 8 r500 APs (now 9 see more) We have purchased 3 more r500s and 6 t300. 

We have a basic network in a large property, central switch with a draytek router handing out ips on 192.168.15.x  - Connecting up the t300 it added in to the unleashed network no problem once I had done the software update from 'Upgrade' under Administer. 

Adding the r500s, they are shown in the upgrade section, which I have upgraded as they showed mismatch firmware. - So they are shown in this list. 

When I navigate to their IP I see the message we are building your unleashed network..... 

But they never add to the AP list, I have done factory resets on them but this does not help. 

Now if i remove them from the network and connect them to a separate network I can navigate to their web panel and setup a new unleashed network. but this is not much use! 

Any help and advice would be really helpful. I called Ruckus but they didnt want to help without me purchasing a support package...

Firmware is 200.6.10.1.310. 

Thanks

Rob