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My Android smartphone keeps disconnecting from my Unleashed R650.

jungyu_park
New Contributor III

EDIT : Even if there are two devices in one SSID, the smartphone disconnection problem appears.

This is the R650 / 200.11.10.5.195 version.

There is no problem with the R610.

My smartphone is having issues with disconnection on both 2.4G and 5G of the R650.

Write in detail.

My tablet and laptop don't have this problem and this problem seems to happen when I have only android smartphone in one SSID.

2.4G - smartphone
5G - tablet, laptop
or vice versa.

If a smartphone and a tablet are connected to the same SSID, there is no problem.

The connection time is random and there is no regularity.

Smartphone mac is 5c:70:a3:49:e6:c3.

eventlog.


2021/12/10 11:12:41
Low
User[5c:70:a3:49:e6:c3] with VLAN[1] joins WLAN[Ruckus-Wireless-5G] from AP[8c:7a:15:3d:47:20]

2021/12/10 11:12:40
Low
User[5c:70:a3:49:e6:c3] leave WLAN[Ruckus-Wireless-5G] at AP[8c:7a:15:3d:47:20] with Session Time[53.35 sec] RX Bytes[9544] TX Bytes[21630]


2021/12/10 11:11:46
Low
User[5c:70:a3:49:e6:c3] with VLAN[1] joins WLAN[Ruckus-Wireless-5G] from AP[8c:7a:15:3d:47:20]

2021/12/10 11:10:59

Low
User[5c:70:a3:49:e6:c3] leave WLAN[Ruckus-Wireless-5G] at AP[8c:7a:15:3d:47:20] with Session Time[854.11 sec] RX Bytes[25843] TX Bytes[58132]

Attach supportinfo.

https://drive.google.com/file/d/1ywJoCKTyPMZ5Y-4DhyVdM3wqaytLt3s2/view?usp=sharing

I have the following log at that disconnection time.
I don't know what that means.

Dec 10 02:10:59 RSM ERR @ PID:688 PROCESS:(/usr/sbin/apmgr -r start ) :rsms_wlan_ng.c:303 22 (Invalid argument), caller(wlan32): rsms_wlan_ruckus_ioctl 2065, op=89ff

Dec 10 02:10:59 RSM wlan32 station(mac:5c:70:a3:49:e6:c3 ) IWEVEXPIRED. sta is not null

Dec 10 02:12:40 RSM ERR @ PID:688 PROCESS:(/usr/sbin/apmgr -r start ) :rsms_wlan_ng.c:303 22 (Invalid argument), caller(wlan32): rsms_wlan_ruckus_ioctl 2065, op=89ff

Dec 10 02:12:40 RSM ERR @ PID:688 PROCESS:(/usr/sbin/apmgr -r start ) :rsms_wlan_ng.c:303 22 (Invalid argument), caller(wlan32): rsms_wifi_ruckus_ioctl 2522, op=89fa

11 REPLIES 11

jungyu_park
New Contributor III

And the system log.

The strange thing is that the R610 shows the reason as a STA-DISASSOC-REASON event when the device disconnects, but the R650 throws an error.

Dec 10 11:10:59 RuckusAP syslog: eventd_to_syslog():User[5c:70:a3:49:e6:c3] leave WLAN[Ruckus-Wireless-5G] at AP[8c:7a:15:3d:47:20] with Session Time[854.11 sec] RX Bytes[25843] TX Bytes[58132] 


Dec 10 11:10:59 RuckusAP stamgr: tac_del_arp:dev=br0 SIOCDARP failed, errno=6 


Dec 10 11:10:59 RuckusAP APMgr@RuckusAP: lwapp_get_sta_stats IEEE80211_RUCKUS_GET_STA_STATS=163 ioctl failed 


Dec 10 11:10:59 RuckusAP kernel: [37930.537041] wlan: [0:I:ANY] ol_ath_vdev_install_key_send: 3041: Is_group_key_valid=0 grp_key_idx=0

Dec 10 11:12:40 RuckusAP syslog: eventd_to_syslog():User[5c:70:a3:49:e6:c3] leave WLAN[Ruckus-Wireless-5G] at AP[8c:7a:15:3d:47:20] with Session Time[53.35 sec] RX Bytes[9544] TX Bytes[21630] 


Dec 10 11:12:40 RuckusAP stamgr: tac_del_arp:dev=br0 SIOCDARP failed, errno=6 


Dec 10 11:12:40 RuckusAP APMgr@RuckusAP: lwapp_get_sta_stats IEEE80211_RUCKUS_GET_STA_STATS=163 ioctl failed 


Dec 10 11:12:40 RuckusAP kernel: [38031.690548] wlan: [0:I:ANY] ol_ath_vdev_install_key_send: 3041: Is_group_key_valid=0 grp_key_idx=0

jungyu_park
New Contributor III

EDIT : Even if there are two devices in one SSID, the smartphone disconnection problem appears.

Hello.
I focused on the problem happening only when the smartphone is connected alone.

I could see that the "Directed MC/BC Threshold" function of the wlan - others option has something to do with the client count.

After raising the value to 2 (the default is 1), the problem occurred that the smartphone was disconnected even when there were two clients.

2.4G - tablet, smartphone -> smartphone disconnected
5G - laptop, smartphone -> smartphone disconnected

So I changed the value of that option to 0 and the connection appears to be stable.

I had no issues with the R610, but I guess that feature is causing compatibility issues with the new wifi6 AP.

I can't figure out how to debug further, so I guess I'll just decide to keep that value at 0.
Any advice?

P.S. Additionally, when I used the troubleshooting tool, the disconnect was indicated as reason 4.
So I tried changing the Inactivity Timeout option value, but the problem was the same.

jungyu_park
New Contributor III

After changing the Directed MC/BC Threshold value to 0, the connection is a bit more stable, but sometimes disconnection occurs.

I'm testing by downgrading the firmware.
I suspect it may have something to do with ER-9831.

Because the log shows reason=4.

Disconnection occurs when the screen turns off.
I suspect there is a problem with powersave client management.

Dec 12 13:37:44 RuckusAP kernel: [  417.176201] wlan: [0:I:ANY] ol_peer_sta_ps_state_change_handler: 2998: ol_peer_sta_ps_state_change_handler:Unable to find peer object
Dec 12 13:37:44 RuckusAP kernel: [  417.175979] wlan: [0:I:ANY] ol_ath_vdev_install_key_send: 3041: Is_group_key_valid=0 grp_key_idx=0
Dec 12 13:37:44 RuckusAP stamgr: handle_frame():received mgmt frame type from 5c:70:a3:49:e6:c3 to AP (8c:7a:15:3d:47:28)  
Dec 12 13:37:44 RuckusAP stamgr: ieee802_11_mgmt():VAP 8c:7a:15:3d:47:28- received mgmt disassoc frame from  5c:70:a3:49:e6:c3  
Dec 12 13:37:44 RuckusAP stamgr: handle_disassoc():VAP 8c:7a:15:3d:47:28- disassoc frame from 5c:70:a3:49:e6:c3, reason_code=8  
Dec 12 13:37:44 RuckusAP stamgr: handle_disassoc():VAP 8c:7a:15:3d:47:28- STA 5c:70:a3:49:e6:c3 disassociated  
Dec 12 13:37:44 RuckusAP stamgr: tac_send_remote_sta_delete():send del sta (5c:70:a3:49:e6:c3) to remote AP with elmt_id=0xb00 radio=0, wlan id=0, reason=2048  
Dec 12 13:37:44 RuckusAP stamgr: tac_remote_sta_remove():send del sta (5c:70:a3:49:e6:c3) to remote AP  
Dec 12 13:37:44 RuckusAP stamgr: handle_disassoc():3562 STA 5c:70:a3:49:e6:c3 added ap_timer. sta->timeout_next:2 
Dec 12 13:37:44 RuckusAP stamgr: handle_disassoc():VAP 8c:7a:15:3d:47:28- STA 5c:70:a3:49:e6:c3 sta flags = 0x03094001, timeout_next=2   
Dec 12 13:37:44 RuckusAP APMgr@RuckusAP: lwapp_get_sta_stats IEEE80211_RUCKUS_GET_STA_STATS=163 ioctl failed 
Dec 12 13:37:44 RuckusAP syslog: eventd_to_syslog():User[5c:70:a3:49:e6:c3] disconnects from WLAN[Ruckus-Wireless-2G] at AP[8c:7a:15:3d:47:20] 
Dec 12 13:37:44 RuckusAP stamgr: stamgr_web_auth_update_traffic_counters():Station 5c:70:a3:49:e6:c3, update raffic counters fail 
Dec 12 13:37:44 RuckusAP stamgr: stamgr_handle_remote_sta_leave():Deleting 5c:70:a3:49:e6:c3 on VAP 8c:7a:15:3d:47:28 with reason 4,  result 0, roaming 0  
Dec 12 13:37:44 RuckusAP stamgr: stamgr_remove_associated_sta():STA:5c:70:a3:49:e6:c3, sta_info->flags=0x5094001, sta->del_rc=4, sta->ref_cnt=2, reason=4, del_rc_str idle Timeout  
Dec 12 13:37:44 RuckusAP stamgr: stamgr_STA_put():free sta: 0x016e92a8, sta_info: 0x01690f60, MAC: 5c:70:a3:49:e6:c3 
Dec 12 13:37:44 RuckusAP stamgr: stamgr_web_auth_update_traffic_counters():Station 5c:70:a3:49:e6:c3, update raffic counters fail 
Dec 12 13:37:44 RuckusAP syslog: eventd_to_syslog():User[5c:70:a3:49:e6:c3] leave WLAN[Ruckus-Wireless-2G] at AP[8c:7a:15:3d:47:20] with Session Time[110.58 sec] RX Bytes[14311] TX Bytes[34397] 

jungyu_park
New Contributor III

Hello, Ruckus employees.

I succeeded in capturing deauthentication packet using packet capture function.

What I saw is that the data rate is 1.0 Mb/s in the 802.11 block ack packet sent by the client to the ap just before the BSSID sends the deauth packet to the client.

Previous packets were "802.11g PHY type and 24.0 Mb/s data rate",  but the last packet was "802.11b PHY type and 1.0 Mb/s data rate".

And after that, the AP sent a deauthentication packet to the client.

Also, the BA Ack Policy is displayed as "Immediate Acknowledgment Required".

I don't have a support contract.
But I am ready to send debug files.

Please don't make me put the R650 in the warehouse and use the R610.