CommScope RUCKUS Community Forums

alexandre_becou · ‎11-12-2021

Hello,

Here is my problem. Most of my AP R320 join my cloud and it works fine. But I used two of them before, for another customer, and I installed this version of the firmeware (RUCKUS Unleashed AP 200.10.10.5.253 (GA Refresh2)). When I boot them up, they don't join my cloud, even if I type their SN in the cloud. I guess I don't have the good firmeware.

Ratnadeep · ‎11-12-2021

Hi Alexandre,

Thanks for posting your query on Ruckus Forum and I hope you are doing well.

Could you please upgrade those APs to any Standalone version and then connect it back to the Network?

Unleashed AP versions are not compatible to join the Ruckus Cloud. The APs should be in Standalone Image ( Any version).

Upgrade the APs to the below version:

http://support.ruckuswireless.com/software/2778-ruckus-solo-access-point-114-0-0-0-6565-ga-software-...

If you are facing any issues with the upgrades, please contact our Support Centre and we will be happy to assist you.

Regards,

Ratnadeep

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CommScope RUCKUS Community Forums

My AP R320 don't want to go on my Ruckus Cloud