Error trying to bind a network in the cloud account

[damianhlozano]

Hello team!!

We are managing 16 APs from Ruckus Unleashed, we had configured the management IP and we can access to Unleashed through this management IP.
Now, as soon as I access to Unleashed, this shows me the following message:
"Unleashed portal is now available for cloud remote control. Sign up now"
I went to "Sign up now" and created an account
There, when I tried to bind the network, I get:
"Error. Network´s username or password verification failed"

We would like to use the remote management to access directly from anywhere. How can we solve this?

Thanks in advance.
Regards!

Damián

[constantinos_ko]

Guys, it seems that after 200.16 works. For a strange reason allowed me to add an H510 a year ago on 200.15, since then only anything 200.16 and above. Is like Old series have been abandoned.  Also worth to post somewhere url, ips and ports for tunneling so to exclude them from proxy.

[neil_ticktin_io]

 I have the same issue as well.  Anyone resolve?

[eHOME-NYC]

Same issue. created a new user, in the case admin cannot be used, but getting the same result (Error message)

[neil_ticktin_io]

Hey Commscope / Ruckus : More explicit documentation on exactly the meaning of the terms, onboarding an Unleashed site, and of course, errors would be appreciated.

[syamantakomer]

Hello All,

Thank you for reporting this issue.

Let us check this internally and get back.

@sanjay_kumar could you please check this one.