I have an R610 access point that will ends up in a reboot loop (its NOT an R710, as it thinks..) the moment that its given configuration (or so I suspect).
The odd bits are that the device seems to have written, at some point, that its an R710 instead of the R610 that it is.
At login, the "motd" shows the following message with a completely zero'd serial number:
Please login: super password : Copyright(C) 2021 Ruckus Wireless, Inc. All Rights Reserved. ** Ruckus R710 Unleashed AP: 000000000000
This ap is running the absolute latest version of 200.10 - 126.96.36.199.246:
rkscli: get version Ruckus R710 Multimedia Hotzone Wireless AP Version: 188.8.131.52.246 OK
The boarddata seems.. very wrong:
rkscli: get boarddata name: R710 magic: 35333131 cksum: c8f rev: 5.4 Serial#: 000000000000 Customer ID: 4bss Model: R710 V54 Board Type: GD50 V54 Board Class: QCA_ARM Random#: 0000 0000 0000 0000 0000 0000 0000 0000 symimgs: yes ethport: 2 V54 MAC Address Pool: yes, size 16, base 6C:AA:B3:3D:59:10 major: 258 minor: 1 pciId: 0000 wlan0: yes 6C:AA:B3:3D:59:18 wlan1: yes 6C:AA:B3:3D:59:1C eth0: yes 6C:AA:B3:3D:59:13 eth1: yes 6C:AA:B3:3D:59:14 eth2: - 6C:AA:B3:3D:59:15 eth3: - 6C:AA:B3:3D:59:16 eth4: - 6C:AA:B3:3D:59:17 eth5: - 00:00:00:00:00:00 uart0: yes sysled: no, gpio 0 sysled2: no, gpio 0 sysled3: no, gpio 0 sysled4: no, gpio 0 Fixed Ctry Code: no Antenna Info: yes, value 0x00000000 usb installed: no Local Bus: disabled factory: yes, gpio 8 serclk: internal cpufreq: calculated 0 Hz sysfreq: calculated 0 Hz memcap: disabled watchdg: enabled FIPS SKU: no FIPS MODE: disabled OK
I can't find a way to correct this. There's little to no difference in the command outputs I've seen from both the userspace commands (using uart to access the console) nor in the u-boot bootloader environment.
In the kernel messages during boot, there seems to be an issue with the system retrieving the required data:
[ 0.084163] read_version: Error in QFPROM read (-95, 0) [ 0.084175] [ 0.084175] Version Read Failed with error -95pinctrl_dt_to_map: Choosing R610/R710 pinmux
Is there any hope to fix the data read in by the system? If it was able to be inadvertently corrupted..could I "corrupt" it back? Does this speak to malfunctioning hardware?
If this was purchased by an authorized Ruckus reseller, please contact them or directly open a support case with Ruckus support.
They can access the AP and correct the serial number, but only after verifying the authenticity of device and its owner. If you have more than 1 AP in such condition, all such APs will be replaced.