Announcement: Unleashed 200.15 MR GA (200.15.6.112.52) Product Guides Published on RUCKUS Support Po

[jenniferbush]

Hello All,

The RUCKUS Unleashed 200.15 MR GA Product Guides have been published on the RUCKUS Support Portal.

RUCKUS Unleashed 200.15.6.112.52 Release Notes

https://support.ruckuswireless.com/documents/4761

RUCKUS Unleashed R350e AP Quick Setup Guide

https://support.ruckuswireless.com/documents/4762

Note: HTML and PDF versions of the product guides are available in the document portal (https://docs.commscope.com).

[stefan_mehre]

Hi sanjay_kumar,
hmm, my post got los... so once more.

Our customer is facing the following issues:

1. staying at one place an active wifi call suddenly gets canceled. I checked the wifi calling 
    protokoll for this iPhone and I saw that it switches between 3 accesspoints. Not sure why
    because one is around 100m behind a window outside and one is behind a concrete wall 
    and the ap for this place is around 15m far behind a wood wall so that one should be the 
    strongest. But beside this the roaming shouldn't cancel the call. 

2. sometimes the customer sees that the iPhone searches the phone network but wifi is still 
    connected and wifi call is on. Maybe that's the reason why calls are canceled because 
    if the iPhone loses the "phone network" that would be clear. Here switching off and on 
    wifi on the iPhone could help that the iPhone switches again to wifi call. 
    The customer reported if the call is canceled he can't start a new call. But if somebody 
    calls him from outside after that he can start a call. 

3. Wifi call while walking through the house was working last year but something happend 
    in the last months (Unleashed or iPhone update) and now the call gets canceled at some
    places in the house. 

But I tryed the roaming with my iPad so I did a ping and walkred through the house and checked 
if it will break and what times I see. There were 3 places where the ping got 2-3 errors and 1-2
places where the ping got to 89ms but normally it was around 7-12ms and without erros. So the 
normal Dataroaming seems OK I would say, but I would say iPhones or Apple devices do have 
a roaming issue with active Wifi calls. 

I checked many settings smart roam on and off, with different values some Wifi Features on and off. 
The SSID is on 2,4 GHz only at the moment, but tryed 5 GHz only too. On the iPhones IP Tracking 
is off, Wifi support in mobile settings is off, wifi call is on. 

What comes to my mind at the moment, I never tryed static IP on the iPhone. We have DHCP 
IP reservations for alle devices in the network. But like I wrote before wifi for browsing seems 
OK even while roaming.