Announcement: Unleashed 200.15 MR GA (200.15.6.112.52) Product Guides Published on RUCKUS Support Po

[jenniferbush]

Hello All,

The RUCKUS Unleashed 200.15 MR GA Product Guides have been published on the RUCKUS Support Portal.

RUCKUS Unleashed 200.15.6.112.52 Release Notes

https://support.ruckuswireless.com/documents/4761

RUCKUS Unleashed R350e AP Quick Setup Guide

https://support.ruckuswireless.com/documents/4762

Note: HTML and PDF versions of the product guides are available in the document portal (https://docs.commscope.com).

[wootsuit]

😭

[ryanww]

I second this. It's very rough. 

[sanjay_kumar]

Hi Everyone,

We are actively working on the issue to find the root cause. So far we are not able to reproduce the issue but we are trying multiple scenarios. However we are missing some information the setup\settings customers are using.

So far the issues reported are 
1. Home pad mini devices are still having connectivity issue.
2. iphone\iPAD Pro devices are having roaming issue.
3. iPhone\iPAD pro are having connectivity issue after waking from sleep mode.

Can someone help us to provide the below information? it will be very helpful for us to address the issue faster.

1. Apple device software version.
2. AP Model.
3. Wlan settings, like WPA2 or WPA3 etc.

I understand most of the users are already downgraded to 200.14, but trying to see if any customer is still on 200.15 or can upgrade to 200.15 to get the below information.

For "Home pad mini devices are still having connectivity issue"

a. Can you confirm if the 802.11r was enabled during the issue?
b. Could you share "Client connectivity" log from Diagnostics tab?
c. Debug file under "Diagnostics >> Debug Info tab"

For "iphone\iPAD Pro devices are having roaming issue"

a. Can you confirm if the 802.11r was enabled during the issue?
b. Could you share "Client connectivity" log from Diagnostics tab?
c. Debug file under "Diagnostics >> Debug Info tab"

For "iPhone\iPAD pro are having connectivity issue after waking from sleep mode".

a. Could you share "Client connectivity" log from Diagnostics tab?
b. Debug file under "Diagnostics >> Debug Info tab"

[sanjay_kumar]

Hi Everyone,

We were able to reproduce the Roaming issue and the we have fixed it, we have a QA build available which is tested and production capable.

@username @ryanww @wootsuit @Squozen will it be fine if you can you help us to load the image and check if is working for you?
This will help us to get the confirmation from the customer setup as well?

[wootsuit]

I may be able to test a QA build -- will rollback be an option if it doesn't work out?