You have two options here, you can either, try the factory reset again while holding the reset button for at least 20 seconds and double-check if the configure me shows up, or if you have a computer please download a network scanner (https://www.advanced-ip-scanner.com/) so you can get the AP IP address, the default should be 192.168.0.1 but it is possible that is using another IP address. Once you find the IP address please log in to the unleashed dashboard.
Please let us know how it goes.
Ayleth Alvarez | Sr Technical Support Engineer | TAC Wired
Hi @Natecchris You can connect the Laptop to the Switch where the AP is connected (If AP is powered from the switch) Or if the AP is powered from the POE adapter, then you need to connect the Laptop to the AP's eth port.
Note: Make sure the Laptop is configured with the IP address 192.168.0.10/24 so that it can communicate with the AP's IP 192.168.0.1