200.15.6.12.304 Apple devices connectivity issues

[sgg222]

Since upgrading to 200.15.6.12.304, Apply devices (laptops, phones etc) won't occasionally to the network, 2xH550 and 1xR650. When it happens, the  OS shows as "connected" but it fails at DHCP, DHCP is external to Ruckus with short (5 min leases). Never had this issue before, reverting to 200.14.6.1.203 fixes it.  

[sgg222]

The problem is not fixed, iPhones cannot roam properly. It’s frustrating that it happened in the first place but even more that it’s not fixed after many months 

[sanjay_kumar]

@sgg222 

Could you please share us more details on this which will help us to isolate if we are hitting the same issue or a new issue?
1. Is the issue is specific to the devices like iPhone\MAC?
2. Is the issue specific to the devices like Sonos\Apple watch?
3. Issue occurs when roaming\wake up from sleep mode etc..

Can someone share the client connectivity logs from the diagnostics tab?

[sgg222]

It is the same issue I and many others reported when 200.15.6.12.304 came out. iPhone 14 Pro models are the ones we tested with. Issue occurs when roaming and/or waking up from sleep mode. Unfortunately, I don't have the logs as the issue is too disruptive, so I had to roll back to 200.14.

By the way, as you're downgrading two releases 200.15MR->200.15->200.14 requires you to use local upgrade for 200.15->200.14 with factory reset, which is suboptimal at best. On top of that, 200.15MR configuration backup cannot be restored on 200.14 

[Squozen]

I had the problem with an ipad pro. I also rolled back.

[sanjay_kumar]

Hi @Squozen 

For roaming\waking from sleep mode issue could you please confirm if you had Fast roaming\802.11 r enabled or disabled when you had this issue?