Status AP Offline on SZ 100 3.5.1

[hendra_kurniawa]

Hi All,

I have found issue about SZ 100 on firmware 3.5 version.Using R710 for AP.
First firmware 3.5.0 on SZ 100. After success provision AP status Online. But sometime status can changed become offline. AP still running well which mean we can still connect to SSID,can ping to AP from controller. So we try update firmware into 3.5.1 and found still same issued.

Any idea for fix this issue?

[hyosang_choi]

We have found same issue on two sites.

It's same symptom exactly.

Sometimes Ap go offine, but we can ping to the ap and login ssh.

Plz let me know about it.

[noc_tvalphavill]

We have the same problem.

Controller can ping the AP provising her but after that go offline.

[vivek_gupta_eaj]

Hi Noc,

Request you to please contact our support center and log a ticket if the issue still persists. They will analyze the logs and assist you further.

Regards,
Vivek 

[mohd_amir_nasi1]

Hi, i have a similar issue, the AP success joining the smartzone , but after 5 - 10 min, it went offline, the IP of the AP can ping. its weird. Any update on this???? i need it Urgent