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My ZD1200 isnt auto finding my R720 APs and I cant get into the R720s to fix this

peter_w_9h7tcet
Contributor II
I have no power supply for my R720s and am using PoE via the ICX 7150 12C switch.

The ZD is not auto detecting the R720s.

I think this may be because the R720s are on a 192.168.0.1 default gateway and my own router is on 192.168.1.1 but I don't know enough about this to be sure.  I have used "Fing" for iPad to try to track down my system IPs and only 192.168.1.xxx IP addresses show.

I didn't bother with a R720 power supply as I didnt think I would need one.  Any ides as to how I can possibly communicate with my R720s and what are the best commands to give it or settings to change.  Please assume I know very little and avoid technical terms without full explanations if possible.  Many thanks, 
22 REPLIES 22

ms264556
Contributor III
You should read https://support.ruckuswireless.com/articles/000001255.

For non-technical home use my preference would be to have the ZD and AP on the same subnet, since everything "just works" this way.

If you must have the ZD1200 on a different subnet from your APs, then make sure you give your ZD a static IP (either manually assigned outside your DHCP pool, or reserved using your router's DHCP configuration screen) first.
I'm assuming your AP is wired into your network, and has been allocated an IP address by a DHCP server. Let's pretend your AP got given 192.168.1.44, and your ZD is at 192.168.0.100 ...
From your Windows 10 box, you can bring up a command prompt and "ssh 192.168.1.44". Your default username will be "super", password "sp-admin". Once you've picked a new password, you can enter "set director ip 192.168.0.100". Then enter "reboot". The AP should find your director.

peter_w_9h7tcet
Contributor II
I have the "configureme" SSID showing on both APs I have powered up and I can connect to them using their serial numbers.  I just don't know where to go from here.  I have seen on a youtube vid that for unleashed "configuremes" you simply go to unleashed.wireless.com to get to the web management interface.  There must be an equivalent for non unleashed?  I assume I at least need to set country settings in web interface before ZD will find my WW00 720s?  I think I just need to somehow get into the webinterfact but typing 192.168.0.1 doesn't do this for either AP.

peter_w_9h7tcet
Contributor II
Also my ZD is already assigned a static IP in the 192.168.1.xxx range  - If I view the SSIDs from windows or iPad it actually allows you to specify an IP for the R720s - have tried specifying in the 192.168.1.xxx range and this doesn't help.  I'm pretty sure my router cant see the R720 through the PoE newly installed ICX 7150 switch at this stage.

I don't think this is supposed to be so difficult.  I feel sure there must be a web address that I can type and will take me through some set up instructions.

peter_w_9h7tcet
Contributor II
This is how it's done for unleashed https://docs.ruckuswireless.com/unleashed/200.1.9.12/t-LogInRunSetupWizard.html   Is there a non unleashed equivalent?

ms264556
Contributor III
Those Unleashed instructions are for the first AP in a new network.
Subsequent unleashed APs automatically join the existing Unleashed network.

You should have already run through a similar setup on your ZoneDirector.
Now APs will be automatically picked up by your ZoneDirector and added to its network.
All subsequent configuration is via the ZoneDirector.

The only issue is if the APs are on a different subnet (i.e. there is a router between the ZD and the AP). In this case you don't need to connect to each AP's SSID - you can ssh into the wired IP they were allocated, and tell them where to find the ZD using the "set director ip" command. Or you can plug them into the ZD once, then redeploy them once they've been adopted by the ZD.

If there is no router between the ZD and the APs (i.e. your switch is just an L2 switch, and your existing router is handing out DHCP addresses for everything on your network), then a factory reset may fix connectivity (maybe they were already used before). You might also make sure you haven't forced new APs to require approval in your ZD (see http://docs.ruckuswireless.com/zonedirector/10.4/GUID-E05DB808-B890-4105-9E4D-D2A56057A75F.html).