Model[zf2741] is not supported; connection request from AP[74:91:1a:10:00:80] refused ZD is running 9.3.4.0.21 and ZF 8.2.0.0.53 Need help?

[frankie_maurenc]

We are getting this event message in the ZD does the 9.3.4.0.21 support the ZF 2741 is so How can we upgrade the firmware  of the ZF from 8.2.0.0.53 to match the ZD if that is the problem?
Thank you

[syamantakomer]

Hi Frankie,

Upgrade the AP's firmware to 9.x using CLI. Refer below article for procedure.

https://support.ruckuswireless.com/articles/000004416

You can download AP image from below link.

https://support.ruckuswireless.com/software/168-zf2741-firmware-9-3-2-0-3

Regards,
Syamantak Omer

[frankie_maurenc]

 When I tried to download the file I received this message "That file is only available to Premium Support users" ?
Thank you 

[syamantakomer]

Hi Frankie,

This means you don't have support contract and that is why you are not able to download the upgrade file.

Upgrade files are only available for premium customers.

Regards,
Syamantak Omer