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SmartZone AP Issue

asdasdas
Contributor

Hello,

We have very old virtual SmartZone, version is - 3.4.0.0.976. It work's good, but we purchased several old Ruckus AP (R310). I Would like to add it to this SmartZone (I have free license's), but I can't. I need to approve this AP, but I can't click approve or delete. 

asdasdas_2-1720541538351.png


I Tried with several browsers, different PC, but without success. I already have another R310 connected to this SmartZone and they works good.

How I can fix this issue? or is it possible approve AP from CLI? 

1 ACCEPTED SOLUTION

asdasdas
Contributor

Issue is fixed, there was some bug. I moved already approved ap to another group and after that I could approve new ap

View solution in original post

9 REPLIES 9

asdasdas
Contributor

Hello, still need your help 

James
RUCKUS Team Member

Hello,

From the screenshot I see that the AP is part of "Staging Zone". All new APs join staging zone by default. Please create another AP zone, or move the AP to any AP zone of your choice, after which the AP should be able to work as expected.

Hello @James Thanks for your reply,

When I'm trying to move to another zone I see this page:

asdasdas_0-1720601227520.png

I can't see any "OK" or "Move" button

James
RUCKUS Team Member

Please try using Firefox browser. Ideally you should see an "Apply" button as shown below:

3.4 AP zone move.PNG