Can't associate R750 to SZ5.2 when R750 has static IP address.

[hyosang_choi]

HI.

I recently heard that from partner we can't joining R750 with SZ5.2 when R750 has static IP address.

Thus I tested that, and I got same result.


Below is syslog on R750.


<---------when R750 is configured static ip address -------------->
Mar 12 01:46:36 RuckusAP daemon.err cubic[770]: do_curl:1131 curl_easy_perform failed:[7][Couldn't connect to server].  
Mar 12 01:46:41 RuckusAP daemon.err cubic[770]: do_curl:1131 curl_easy_perform failed:[7][Couldn't connect to server].  
Mar 12 01:46:46 RuckusAP daemon.err cubic[770]: do_curl:1131 curl_easy_perform failed:[7][Couldn't connect to server].  
Mar 12 01:46:51 RuckusAP local2.err syslog:  AP get the broadcast ip in its subnet, the broadcast ip is 10.10.99.255   
Mar 12 01:46:51 RuckusAP daemon.err cubic[770]: do_curl:1131 curl_easy_perform failed:[7][Couldn't connect to server].  
Mar 12 01:46:56 RuckusAP daemon.err cubic[770]: do_curl:1131 curl_easy_perform failed:[7]  
Mar 12 01:47:16 RuckusAP daemon.err cubic[770]: apcfg_general_get_wan_ipv6:1119 Get IP error. stop rsm config get/set, please check the config key and value 
Mar 12 01:47:17 RuckusAP daemon.err cubic[770]: update_ssh_public_key:781 Address [] is invalid address.[-258].  
Mar 12 01:47:17 RuckusAP daemon.notice rsmd[189]: hub_registrar ... [stopped] (0.016)
Mar 12 01:47:17 RuckusAP daemon.notice rsmd[189]: hub_registrar: ref count 0 mon_level 2
Mar 12 01:47:17 RuckusAP daemon.err cubic[770]: do_curl:1131 curl_easy_perform failed:[7][Couldn't connect to server].  
Mar 12 01:47:17 RuckusAP daemon.notice rsmd[189]: sshclient ....... [failed ] (0.014)
Mar 12 01:47:17 RuckusAP daemon.notice rsmd[189]: sshclient ....... [failed ] (0.006)
Mar 12 01:47:17 RuckusAP daemon.notice rsmd[189]: hotspot ......... [stopped] (0.006)
Mar 12 01:47:17 RuckusAP daemon.notice rsmd[189]: hotspot ......... [started] (0.006)
Mar 12 01:47:22 RuckusAP daemon.err cubic[770]: do_curl:1131 curl_easy_perform failed:[7][Couldn't connect to server].  
Mar 12 01:47:47 RuckusAP daemon.err cubic[770]: do_curl:1131 curl_easy_perform failed:[7][Couldn't connect to server].  
Mar 12 01:47:52 RuckusAP local2.err syslog:  AP get the broadcast ip in its subnet, the broadcast ip is 10.10.99.255   
Mar 12 01:47:52 RuckusAP daemon.err cubic[770]: do_curl:1131 curl_easy_perform failed:[7][Couldn't connect to server].  
Mar 12 01:47:57 RuckusAP daemon.err cubic[770]: do_curl:1131 curl_easy_perform failed:[7][Couldn't connect to server].  
Mar 12 01:48:52 RuckusAP daemon.err cubic[770]: do_curl:1131 curl_easy_perform failed:[7][Couldn't connect to server].  
Mar 12 01:48:53 RuckusAP local2.err syslog:  AP get the broadcast ip in its subnet, the broadcast ip is 10.10.99.255   
Mar 12 01:48:58 RuckusAP daemon.err cubic[770]: do_curl:1131 curl_easy_perform failed:[7][Couldn't connect to server].  
Mar 12 01:49:48 RuckusAP daemon.err cubic[770]: do_curl:1131 curl_easy_perform failed:[7][Couldn't connect to server].  
Mar 12 01:49:52 RuckusAP local2.err syslog:  AP get the broadcast ip in its subnet, the broadcast ip is 10.10.99.255   
Mar 12 01:49:53 RuckusAP daemon.err cubic[770]: do_curl:1131 curl_easy_perform failed:[7][Couldn't connect to server].  
Mar 12 01:50:08 RuckusAP daemon.err cubic[770]: do_curl:1131 curl_easy_perform failed:[7][Couldn't connect to server].  
Mar 12 01:51:01 RuckusAP local2.err syslog:  AP get the broadcast ip in its subnet, the broadcast ip is 10.10.99.255   
Mar 12 01:51:03 RuckusAP daemon.err cubic[770]: do_curl:1131 curl_easy_perform failed:[7][Couldn't connect to server].  
Mar 12 01:51:08 RuckusAP daemon.err cubic[770]: do_curl:1131 curl_easy_perform failed:[7][Couldn't connect to server].  
Mar 12 01:51:08 RuckusAP daemon.notice rsmd[189]: sshclient ....... [stopped] (0.027)



<---------when R750 is configured dynamic ip address -------------->

Mar 12 01:51:11 RuckusAP daemon.info rsmd_func[6432]: SSHtunnel Public Key verify Successfully ServerIP=172.16.100.225
Mar 12 01:51:11 RuckusAP daemon.info rsmd_func[6432]: SSH tunnel pararms: 172.16.100.225 128 
Mar 12 01:51:12 RuckusAP daemon.notice rsmd[189]: sshclient ....... [started] (3.324)
Mar 12 01:51:12 RuckusAP daemon.notice rsmd[189]: lldpd ........... [stopped] (0.005)
Mar 12 01:51:12 RuckusAP daemon.notice rsmd[189]: lldpd ........... [started] (0.054)
Mar 12 01:51:13 RuckusAP daemon.notice Firmware Daemon[689]: working|looking up control server IP
Mar 12 01:51:13 RuckusAP daemon.notice Firmware Daemon[689]: working|reading control file
Mar 12 01:51:14 RuckusAP daemon.notice Firmware Daemon[689]: working|reading firmware file header
Mar 12 01:51:22 RuckusAP authpriv.info dropbear[6623]: Child connection from 192.168.100.51:53206
Mar 12 01:51:24 RuckusAP authpriv.notice dropbear[6623]: Deferring to RKS shell to authenticate password.
Mar 12 01:51:24 RuckusAP authpriv.err dropbear[6623]: chown(/dev/ttyp0, 0, 5) failed: Read-only file system



When  R750 is configured static ip address, he don't update ssh public key by any reason.

Mar 12 01:47:16 RuckusAP daemon.err cubic[770]: apcfg_general_get_wan_ipv6:1119 Get IP error. stop rsm config get/set, please check the config key and value 
Mar 12 01:47:17 RuckusAP daemon.err cubic[770]: update_ssh_public_key:781 Address [] is invalid address.[-258]. 



But When  R750 is configured dynamic ip address, he did update ssh public key well.

Mar 12 01:51:11 RuckusAP daemon.info rsmd_func[6432]: SSHtunnel Public Key verify Successfully ServerIP=172.16.100.225
Mar 12 01:51:11 RuckusAP daemon.info rsmd_func[6432]: SSH tunnel pararms: 172.16.100.225 128




Is there a bug report about this symptom?

[michael_brado]

Hi Jeronimo, your text got flagged as possible spam, and I've released it and removed the other two duplicate posts.
I don't know your answer, but if you open a ticket with TAC, they can search for a match in our JIRA (bug) database.

[hyosang_choi]

Yes system blocked my article.

And I opened a case.

The case's id is 01040508.

[jorge_amaral]

I have the same issue, R750 and vSZ 5.2.0, and already upgraded to the latest ap patch 5.2.0.0.5010

Enabling debug on R750 I got this and I notice that GET_DOMAIN_SUFIX_INFO resolves to 127.0.0.1, and the ap uses this adress as the "controller" address.

Mar 16 17:48:52 APR75003 daemon.info cubic[1487]: util_cmd_proc:1574 Execute CMD type: [1][GET_BASE_INFO].
Mar 16 17:48:52 APR75003 daemon.warn cubic[1487]: apcfg_general_get_base_info:513 ret:[6]/[bad key: device-gps-coordinates] No GPS data
Mar 16 17:48:52 APR75003 daemon.info cubic[1487]: apcfg_general_get_sz_list:319 Server list[172.17.128.253,172.30.11.248,] from SZ..
Mar 16 17:48:52 APR75003 daemon.info cubic[1487]: apcfg_general_get_sz_list:398 Server list[172.17.128.253,172.30.11.248,,172.30.11.248] appended from lastJoin..
Mar 16 17:48:52 APR75003 daemon.warn cubic[1487]: apcfg_general_get_base_info:565 ret:[34]/[file missing for RSM services] No server cert validation setting.
Mar 16 17:48:52 APR75003 daemon.debug cubic[1487]: apcfg_general_get_radio_info:153 background scan wifi0: en:0, timer:20, channel num:13.
Mar 16 17:48:52 APR75003 daemon.debug cubic[1487]: apcfg_general_get_radio_info:153 background scan wifi1: en:0, timer:20, channel num:20.
Mar 16 17:48:52 APR75003 daemon.info cubic[1487]: cub_conn_get_addr_state_action:611 It's Registered.[1].
Mar 16 17:48:52 APR75003 daemon.debug cubic[1487]: cub_conn_get_addr_state_action:615 Current server list:[172.17.128.253,172.30.11.248,,172.30.11.248]..
Mar 16 17:48:52 APR75003 daemon.info cubic[1487]: cub_state_action:2315 Start [IMG_REQ_STATE].
Mar 16 17:48:52 APR75003 daemon.info cubic[1487]: cub_state_action:2319 [CONN_GET_ADDR_STATE] -> [IMG_REQ_STATE]; reason: [CUB_RESULT_CONN_GET_ADDR_SUCCESS_REGISTERED].
Mar 16 17:48:52 APR75003 daemon.info cubic[1487]: json_cmd_proc:558 Data type : [3][GENERATE_IMGREQ].
Mar 16 17:48:52 APR75003 daemon.debug cubic[1487]: curl_https_request:1332 curl_https_request, msg_type:[5][MSG_TYPE_IMGREQ], via ssh:[yes], send_data:[{       "protocolVersion":      "0.50",         "timeStamp":    "20200316T174852",  "seqNumber":     109,    "zoneUUID":     "499b2956-8d7a-4d73-8346-8c886b12dda5",         "deviceIpMode": 3,      "bkupFwVer":    "112.1.0.0.2146",       "configUUID":   "b427e253-67ac-11ea-ab86-f627fe1aafae",         "purpose":      "FW_CONF" }].
Mar 16 17:48:52 APR75003 daemon.info cubic[1487]: util_cmd_proc:1574 Execute CMD type: [5][GET_DOMAIN_SUFFIX_INFO].
Mar 16 17:48:52 APR75003 daemon.debug cubic[1487]: wrap_getaddrinfo:1187 getaddrinfo with address [127.0.0.1] returns success.
Mar 16 17:48:52 APR75003 daemon.debug cubic[1487]: resolve_addrinfo:1236 wrap_getaddrinfo with addr [127.0.0.1] returns success.
Mar 16 17:48:52 APR75003 daemon.info cubic[1487]: do_curl:1069 Send HTTP request to URL:[http://127.0.0.1:8082/wsg/ap/config/4C:B1:CD:27:84:20/5.2.0.0.5010].
Mar 16 17:48:52 APR75003 daemon.err cubic[1487]: do_curl:1131 curl_easy_perform failed:[7][Couldn't connect to server].
Mar 16 17:48:52 APR75003 daemon.debug cubic[1487]: cub_sm_check_retry_timeout:183 Lost seconds:[236], connection timeout:[300], server num:[2].
Mar 16 17:48:52 APR75003 daemon.info cubic[1487]: cub_state_action:2315 Start [CONN_GET_ADDR_STATE].
Mar 16 17:48:52 APR75003 daemon.info cubic[1487]: cub_state_action:2319 [IMG_REQ_STATE] -> [CONN_GET_ADDR_STATE]; reason: [CUB_RESULT_IMG_REQ_CONNECTION_FAIL].
Mar 16 17:48:52 APR75003 daemon.err gapd: Fail to get pool stats
Mar 16 17:48:52 APR75003 daemon.info gapd: selecting.....
Mar 16 17:48:53 APR75003 daemon.err collectd[1495]: Unable to access rsm for retrieving server address

[diego_garcia_de]

Very stupid question.... when setting up the AP with a static IP, did you setup its default gateway? from the AP CLI, when configured with a static IP, can you do a ping to the SZ's IP?