This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject

 

RUCKUS Community Forums are now in READ-ONLY mode while we migrate to a new platform.

You will still be able to read posts and knowledge articles, but will be unable to post new content until Go Live on the new platform Monday August 17.

Lennar Smart Home customers: please contact [email protected] for assistance during the week of August 9-17.

 

Ruckus Wireless
RUCKUS Self Help |   ASK the Pack
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Regarding SCI Install issue. "We're sorry, but something

Go to solution
kim_seonmyeong
New Contributor II

‎04-20-2021 10:33 PM

When I open the webpage after installing SCI in VMWARE ESXI, this message appears and DEMO cannot be installed.
"We're sorry, but something went wrong"

0 Kudos
Reply
1 ACCEPTED SOLUTION

Go to solution
syamantakomer
Community Admin
Community Admin

‎04-21-2021 07:15 AM

Hi Kim,

This could happen for various reasons.

One of the known reasons is that this happens because DHCP provides both IPv4 & IPv6 information and SCI is not able to resolve IPv6 information.

As mentioned in the install guide, SCI does not support IPv6. If that doesn't fix the problem, please SSH into SCI VM and copy out logs from cluster manager using the below command and send allout.txt to Support.

sudo docker logs rsa-cluster-manager-setup > allout.txt 2>&1


Syamantak Omer
Sr.Staff TSE | CWNA | CCNA | RCWA | RASZA | RICXI
RUCKUS Networks, CommScope!
Follow me on LinkedIn

View solution in original post

0 Kudos
Reply
2 REPLIES 2

Go to solution
syamantakomer
Community Admin
Community Admin

‎04-21-2021 07:15 AM

Hi Kim,

This could happen for various reasons.

One of the known reasons is that this happens because DHCP provides both IPv4 & IPv6 information and SCI is not able to resolve IPv6 information.

As mentioned in the install guide, SCI does not support IPv6. If that doesn't fix the problem, please SSH into SCI VM and copy out logs from cluster manager using the below command and send allout.txt to Support.

sudo docker logs rsa-cluster-manager-setup > allout.txt 2>&1


Syamantak Omer
Sr.Staff TSE | CWNA | CCNA | RCWA | RASZA | RICXI
RUCKUS Networks, CommScope!
Follow me on LinkedIn
0 Kudos
Reply

Go to solution
kim_seonmyeong
New Contributor II
In response to syamantakomer

‎01-09-2023 10:52 PM

Thank you for your support

0 Kudos
Reply
Copyright © 2026 Khoros, LLC