RUCKUS Self-Help
Start here to find solutions to common problems!
216 Posts
RUCKUS Community Forums are now in READ-ONLY mode while we migrate to a new platform.
You will still be able to read posts and knowledge articles, but will be unable to post new content until Go Live on the new platform Monday August 17.
Lennar Smart Home customers: please contact [email protected] for assistance during the week of August 9-17.
Activity in RUCKUS Technologies and Products
I set the NTP server to my server on LAN but Unleashed still queries outside servers
I have several NTP servers on my LAN and in the System Management of Unleashed I entered the URL of one of my servers on LAN. I use pi-holes as my DNS servers. In my pi-hole logs I can see that Unleashed queries my NTP server and simultaneously one o...
Channels 165, 169, 173, 177 of the 5 GHz band are missing in Canada
I have R750s and R650s and channels 165, 169, 173, 177 have always been missing. The country code is set to Canada. Here are the regulations: https://semfionetworks.com/blog/updated-5-ghz-wi-fi-regulations-in-canada-rss-247-july-2025/The latest Unlea...
"Failed to dynamically update ICX switch models that support AV profiles" after upgrade/reboot
I get this message "Failed to dynamically update ICX switch models that support AV profiles" after Unleashed upgrades and sometimes after reboots. I don't have any ICX switches. It sounds like Unleashed couldn't pull the list from somewhere. I just u...
200.19.7.112.238 - Client OS Detection - Chromebooks
I upgraded from 200.17 to 200.19.7.112.238 and my Chromebooks aren't showing up as ChromeOS anymore. Chromebook tested is Dell 3100 with most current ChromeOS: 150.0.7871.185.Also, I used to be able to hover over Apple devices and see iOS or MacOS. ...
Gaming Lag
I live in a community apartment with a Ruckus access point. I am having a lot of lag on my Xbox because my NAT Type is Moderate and UPnP is Not Successful due to the community network restrictions. Is there a way to whitelist my Xbox's MAC address, a...
