unleashed mobile app issue and access points lights issue

[cstrag]

I have a Lennar Smart home and i have the unleashed app on my phone. I'm unable to connect to it. I have the used ID and password written down from when we bought the home and haven't logged in in a long time and it is not working.  Its telling me that my login information is incorrect and I'm unable to reset the password ... it gives another error :Sorry Password recovery is disable and needs to be set up: I have 2 access points and they both have different lights on, some are green and some orange

[Squozen]

You’re confused. The ‘device’ is something like your phone or laptop. The network is the wireless network that the access point is advertising. 

[cstrag]

So the access point that are amber I have nothing connected to it and the one that has 1 green and 1 amber I have devices connected? So everything in my house is connected to the one access point? I have one in the front of the house and one in the back and the one in back has 1 green light. Why is everything I have in the front of the house that needs wifi connection pulling from the back access point? 

[Imran_ruckus]

Hi @cstrag 

Greetings!!!

Thank you for the response and the update.

It appears that the Access Points (APs) are functioning normally. The observed speed variations may be attributed to several factors, such as RF interference and the distance between the device and the AP.

To clarify, a 2.4 GHz connection generally provides a longer range but at lower speeds, whereas 5 GHz frequencies offer faster speeds but cover shorter distances. The choice between 2.4 GHz and 5 GHz is often determined automatically by the end device (such as phones, PCs, Ring doorbells, Mac devices, iPhones). Additionally, network configuration (Wi-Fi/SSID/WLAN) may specify whether the network supports only 2.4 GHz, only 5 GHz, or both.

It's also worth noting that many electronic devices and appliances, such as microwaves, baby monitors, security cameras, garage door openers, and phones, operate on the 2.4 GHz frequency, which can contribute to interference. Screenshot below for the reference.

Please let me know if you have any further questions or concerns.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @cstrag 

I hope this message finds you well.

Thank you for your response.

I would like to clarify that the Access Points are responsible for broadcasting the wireless Wi-Fi network to which your devices such as mobile phones, laptops, wireless cameras, etc., connect. Essentially, the term "network" refers to the Wi-Fi name that appears when you search for available Wi-Fi networks.

If you have any further questions or need additional clarification, please feel free to ask.

Thank you once again for your patience.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community