stuck in boot monitor mode and will not boot the operating system

[Basti10]

Hello,

I live in a Lennar home and my Ruckus ICX 7150-C12P switch failed after a power outage.
The PWR light is green, but the SYST light stays solid amber and the PoE light is off.
The switch is stuck in boot monitor mode and will not boot the operating system, so none of my access points power on.

I have already power-cycled the unit and the issue persists.

This is a known failure with the ICX7150 in Lennar installations.
Please assist with a replacement unit.

Thank you.

[Basti10]

Hi Imran,

I have followed Solution 1 exactly as described and have attempted the physical reset many times over the past week. I have unplugged the switch, held the reset button down while plugging it back in, waited for the lights to flash, and repeated this process multiple times. The lights do flash as expected during the reset, but the switch always returns to the same state:

- PWR = Green
- SYST = Solid Amber
- PoE = Off
- No power to any Access Points

Despite numerous reset attempts, the switch remains stuck in boot mode.

I am unable to perform Solution 2 because I do not have access to a laptop to run the required recovery software.

Since this is a known issue with the ICX-7150-C12P in Lennar homes and the unit has not recovered after repeated resets, please proceed with sending a technician or issuing a replacement unit.

Thank you.

[Imran_ruckus]

Hi @Basti10 

Greetings!!!

Thank you for your response and the update.

Apologies, but we recommend proceeding with Solution 2: the Software Recovery process.

As per our policy, we cannot approve a replacement for software-related issues or without attempting the recommended troubleshooting steps.

If you encounter any difficulties while following the process, you may consider seeking assistance from a technician. Alternatively, please feel free to reach out to us, we will be happy to guide you through the Software Recovery steps.

Thank you again for your understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @Basti10 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. We recommend proceeding with Solution 2: the Software Recovery process.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Basti10]

Hi Imran,

I hope you are doing well.

I am following up on the status of my case. As mentioned earlier, I have already completed Solution 1 multiple times over the past week, and the switch remains in the same failure state.

I am unable to proceed with Solution 2 because I do not have access to a laptop to download or run the required recovery software.

Given that this is a known issue affecting Lennar installations and the device has not recovered after repeated reset attempts, please provide an update on the next steps so we can move forward with resolving the issue. If necessary, please arrange for a technician or replacement unit.

Thank you.
Diego

[Imran_ruckus]

Hi @Basti10 

Greetings!!!

Thank you for the response and the update.

Please provide a photo showing the status of the lights and the full switch panel with cable connections to the RUCKUS Switch ports. (Check screenshot for the reference)

Please log into your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support