stuck in boot monitor mode and will not boot the operating system

[Basti10]

Hello,

I live in a Lennar home and my Ruckus ICX 7150-C12P switch failed after a power outage.
The PWR light is green, but the SYST light stays solid amber and the PoE light is off.
The switch is stuck in boot monitor mode and will not boot the operating system, so none of my access points power on.

I have already power-cycled the unit and the issue persists.

This is a known failure with the ICX7150 in Lennar installations.
Please assist with a replacement unit.

Thank you.

[Imran_ruckus]

Hi @Basti10 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issue with the RUCKUS ICX-7150-C12P Switch with amber SYST LED after a power outage.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Amber SYST light is a indication when the Switch gets stuck in boot mode and if multiple hard resets doesn't work the next step would be to perform Software Recovery where the software image is reinstalled in the Switch.

To troubleshoot and resolve the issue, pleas refer to the mentioned RUCKUS Lennar Knowledge Base self-help article.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...

Please let me know how it goes and let me know if you need help at any point during the troubleshooting process.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @Basti10 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @Basti10 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @Basti10 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support