ruckus r510

[adbrooks0409]

I have power blinking slowly green, but no lights for the control downstairs, and no internet.  the upstairs ruckus is working and has internet.  All of these problems happened after the power outage I have cable, but not able to access the internet which is affecting my home service for my alarm system and outside television.

PS, why do I have to learn how to navigate this system if it's not working? Send a technician out, I'm not a cable installer, nor do I understand your language, to fix it myself.

Frustrated 

[pinky_ruckus]

Hello @adbrooks0409 ,

Thank you for the response.

Could you please confirm if you have performed factory reset on both the Access points?

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @adbrooks0409 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @adbrooks0409 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hi @adbrooks0409 ,

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community

[adbrooks0409]

Thanks for responding I am a nurse working sometimes 16hrs shifts so I'm sorry if I'm not resonding promptly as this has been a problem for 2 months or so.  As I stated I have reset the device etc and its not working and I would love to have this up and running 

thank you