ruckus icx 7150 c12p POE on port not working

[jpatino7785]

Hello My ruckus icx 7150 c12p POE on all port does not work anymore.  Checked on my switch and it still under warranty. How do i go about processing warranty exchange. 

[Imran_ruckus]

Hi @jpatino7785 
Greetings!!!

Thank you for reaching out to the RUCKUS Community Forums.

Could you please confirm if this inquiry is related to a RUCKUS setup in a Lennar Home?

Looking forward to your response.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[jpatino7785]

Hello,

Yes, the Ruckus was setup in a Lennar Home.

Thank you 

[Imran_ruckus]

Hi @jpatino7785 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS ICX-7150-C12P Switch PoE ports are not working.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with the requested queries and should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[jpatino7785]

Hello,

My RUCKUS Switch was working properly before POE stopped working on all ports. No power outages at the time it stopped working. I've already trouble shoot all port with othe POE devices and still not working. Cycle the switch with no change. I had to install couple of power injector so I can get power to my access points. Every other device that's not POE is working properly and showing green and amber for devices of 100mb.