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red light is on

CB
New Contributor II

Hello,

I have the ICX 7150-C12P and the red light is solid on one of my 4 boxes in my home. What should I do? We have tried to reset it but nothing changed. Can you please offer your support?

Thanks

2 ACCEPTED SOLUTIONS

Hi @CB 

Hope you are doing well 

Is great to hear that your Access Point is up and running after a reboot 

Vsquez_Fer_3-1677174888351.png

 

Here is the meaning of each light on the Wireless Access Point so you can use it as reference.

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F...

Yellows light 2.4G: Radio is up, no clients are connected to the 2.4 GHz radio.
Yellows light 5G: Radio is up, no clients are connected to the 5 GHz radio.

So, if there is a device (iPhone) that is using the 5G radio, the light on the Access Point will be turning green on the 5G radio indicating that there is a client/device using that radio (5G)

More details for the radio 2.4G and 5G

A 2.4 GHz connection travels farther at lower speeds, while 5 GHz frequencies provide faster speeds at shorter range. What depends on whether to use 5g or 2.4G will depend on the end device (such as phones/pc/ring door/Mac devices/iPhone) They choose whether to use 2.4g or 5g auto. It will also depend on the network (Wi-Fi / SSID / WLAN ) configuration if it is 2.4 or 5G only.

A lot of electronic devices and appliances use the 2.4 GHz frequency, including microwaves, baby monitors, security cameras, and garage door openers and phones.

Vsquez_Fer_2-1677174641110.png

https://www.youtube.com/watch?v=JYONV1q1Zws&t=149s

Mobile APP

https://www.youtube.com/watch?v=L_oAReVK1qo&t=5s

Best Regards 

Fernando Vasquez 

View solution in original post

CB
New Contributor II

Thanks for all of your help!! Everything seems to be working now.

View solution in original post

10 REPLIES 10

I too am having the same issue. One of my access points is working fine, and the other just displays the red indicator for the "PWR" button. I have already tried the steps for factory reset, and that is not working. 

Hi cgleague

Hope you are doing well

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide in a proper way.

Best Regards ,

Fernando Vasquez

CB
New Contributor II

I did everything you recommended and it didn't work. I finally just disconnected the power (at the main box) and after it booted back up the AP red power light that was previously red is now green. I am assuming since the 5G, 2.4g, and power lights are green it should be working. Now On my top floor (that was working properly before), the AP has a green 5G, an Amber 2.4g, and a green power light. Is this something to be concerned about? This top floor is hardly ever used.

Hi @CB 

Hope you are doing well 

Is great to hear that your Access Point is up and running after a reboot 

Vsquez_Fer_3-1677174888351.png

 

Here is the meaning of each light on the Wireless Access Point so you can use it as reference.

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F...

Yellows light 2.4G: Radio is up, no clients are connected to the 2.4 GHz radio.
Yellows light 5G: Radio is up, no clients are connected to the 5 GHz radio.

So, if there is a device (iPhone) that is using the 5G radio, the light on the Access Point will be turning green on the 5G radio indicating that there is a client/device using that radio (5G)

More details for the radio 2.4G and 5G

A 2.4 GHz connection travels farther at lower speeds, while 5 GHz frequencies provide faster speeds at shorter range. What depends on whether to use 5g or 2.4G will depend on the end device (such as phones/pc/ring door/Mac devices/iPhone) They choose whether to use 2.4g or 5g auto. It will also depend on the network (Wi-Fi / SSID / WLAN ) configuration if it is 2.4 or 5G only.

A lot of electronic devices and appliances use the 2.4 GHz frequency, including microwaves, baby monitors, security cameras, and garage door openers and phones.

Vsquez_Fer_2-1677174641110.png

https://www.youtube.com/watch?v=JYONV1q1Zws&t=149s

Mobile APP

https://www.youtube.com/watch?v=L_oAReVK1qo&t=5s

Best Regards 

Fernando Vasquez 

CB
New Contributor II

Thanks for all of your help!! Everything seems to be working now.