red light is on

[CB]

Hello,

I have the ICX 7150-C12P and the red light is solid on one of my 4 boxes in my home. What should I do? We have tried to reset it but nothing changed. Can you please offer your support?

Thanks

[Vásquez_Fer · Accepted solution]

Hi @CB 

Hope you are doing well 

Is great to hear that your Access Point is up and running after a reboot 

Here is the meaning of each light on the Wireless Access Point so you can use it as reference.

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F...

Yellows light 2.4G: Radio is up, no clients are connected to the 2.4 GHz radio.
Yellows light 5G: Radio is up, no clients are connected to the 5 GHz radio.

So, if there is a device (iPhone) that is using the 5G radio, the light on the Access Point will be turning green on the 5G radio indicating that there is a client/device using that radio (5G)

More details for the radio 2.4G and 5G

A 2.4 GHz connection travels farther at lower speeds, while 5 GHz frequencies provide faster speeds at shorter range. What depends on whether to use 5g or 2.4G will depend on the end device (such as phones/pc/ring door/Mac devices/iPhone) They choose whether to use 2.4g or 5g auto. It will also depend on the network (Wi-Fi / SSID / WLAN ) configuration if it is 2.4 or 5G only.

A lot of electronic devices and appliances use the 2.4 GHz frequency, including microwaves, baby monitors, security cameras, and garage door openers and phones.

https://www.youtube.com/watch?v=JYONV1q1Zws&t=149s

Mobile APP

https://www.youtube.com/watch?v=L_oAReVK1qo&t=5s

Best Regards 

Fernando Vasquez 

[cgleague]

I too am having the same issue. One of my access points is working fine, and the other just displays the red indicator for the "PWR" button. I have already tried the steps for factory reset, and that is not working. 

[Vásquez_Fer]

Hi cgleague

Hope you are doing well

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide in a proper way.

Best Regards ,

Fernando Vasquez

[CB]

I did everything you recommended and it didn't work. I finally just disconnected the power (at the main box) and after it booted back up the AP red power light that was previously red is now green. I am assuming since the 5G, 2.4g, and power lights are green it should be working. Now On my top floor (that was working properly before), the AP has a green 5G, an Amber 2.4g, and a green power light. Is this something to be concerned about? This top floor is hardly ever used.

[Vásquez_Fer · Accepted solution]

Hi @CB 

Hope you are doing well 

Is great to hear that your Access Point is up and running after a reboot 

Here is the meaning of each light on the Wireless Access Point so you can use it as reference.

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F...

Yellows light 2.4G: Radio is up, no clients are connected to the 2.4 GHz radio.
Yellows light 5G: Radio is up, no clients are connected to the 5 GHz radio.

So, if there is a device (iPhone) that is using the 5G radio, the light on the Access Point will be turning green on the 5G radio indicating that there is a client/device using that radio (5G)

More details for the radio 2.4G and 5G

A 2.4 GHz connection travels farther at lower speeds, while 5 GHz frequencies provide faster speeds at shorter range. What depends on whether to use 5g or 2.4G will depend on the end device (such as phones/pc/ring door/Mac devices/iPhone) They choose whether to use 2.4g or 5g auto. It will also depend on the network (Wi-Fi / SSID / WLAN ) configuration if it is 2.4 or 5G only.

A lot of electronic devices and appliances use the 2.4 GHz frequency, including microwaves, baby monitors, security cameras, and garage door openers and phones.

https://www.youtube.com/watch?v=JYONV1q1Zws&t=149s

Mobile APP

https://www.youtube.com/watch?v=L_oAReVK1qo&t=5s

Best Regards 

Fernando Vasquez 

[CB · Accepted solution]

Thanks for all of your help!! Everything seems to be working now.