power outage has made my Ruckus devices not functional

[adamz]

We had an internet outage and when everything came back online the network was no longer working

I logged into the Ruckus switch ICX7150-C12 (via IP) and can see that the primary and secondary codes in the Flash Monitor is: SPS08090d.bin

I tried unplugging and re-setting the router and AP's (R320) - no luck

I tried setting up a new network by connecting to the main AP via configure.me-_____ network, but it says "No Internet Connection" and when i try to configure a "typical install" with the Unleashed app on my iPhone it gets stuck in while setup is in progress.

My wife and I work from home and are dependent on our Ruckus home network. I appreciate your attention to this.

[adamz]

sorry... the Internet cable coming from my ATT router is plugged into port 3... i've removed everything else but the AP. and that's in port 2

[adamz]

Imran -

I can't really explain what happened.. i reset the master AP several times, i unplugged the switch several times, i even pushed the reset button on the switch. All of a sudden the "Z-Net 2.4" network showed up and i was able to connect to it and it seems to be working. Clearly the lights are not all correct. I also don't know how to tell if i'm on 2.4 or 5ghz. i'd like to have one of each but i'm not sure how to set it up. And i'd like to change the name of the 2.4 so that the name reflects the proper network speed.

I was really about to give up and it seems there's a light at the end of this tunnel. 

What are our next steps?

MASTER AP - all lights solid

Upstairs AP - all lights solid

Outside AP - PWR is solid, CTL light is flahing green. no other lights are on

[Imran_ruckus]

Hi @adamz 

Greetings!

Thank you for your response and the update.

We apologize for any inconvenience this may have caused.

For information regarding your RUCKUS Wi-Fi, please refer to the Wi-Fi details within the Unleashed system interface, as shown in the screenshot below.

I have reviewed the pictures you provided, and it appears that the lights on the Access Points are functioning normally. Could you kindly confirm the specific issue you are currently experiencing with the AP?

Additionally, for information on light indications, please refer to the link below:

https://docs.commscope.com/bundle/unleashed-200.14-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

Thank you for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @adamz 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @adamz 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community