power outage has made my Ruckus devices not functional

[adamz]

We had an internet outage and when everything came back online the network was no longer working

I logged into the Ruckus switch ICX7150-C12 (via IP) and can see that the primary and secondary codes in the Flash Monitor is: SPS08090d.bin

I tried unplugging and re-setting the router and AP's (R320) - no luck

I tried setting up a new network by connecting to the main AP via configure.me-_____ network, but it says "No Internet Connection" and when i try to configure a "typical install" with the Unleashed app on my iPhone it gets stuck in while setup is in progress.

My wife and I work from home and are dependent on our Ruckus home network. I appreciate your attention to this.

[adamz]

Imran -

I downloaded the software and unfortunately, it was not able to connect to the switch. I tried multiple times and at 5% it would stop and I would get the message "unable to reach device. Please check the input information again..."

[Imran_ruckus]

Hi @adamz 

Greetings!!!

Thank you for your response and the update.

Kindly ensure that you are using the correct IP address, username, and password. Additionally, please note that the laptop must be connected to the same network as the switch and access points. 

Once you have confirmed this, please let me know how that goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[adamz]

Imran - 

I changed to the wifi that was set up through the switch (Z-Net).. i got the same error. i plugged into the switch with Ethernet cable (i shut off wifi) i was able to get internet, but got the same error when using the Ita-darwin app... and then i went to my backyard which is the only place where the AP lights are correct.. i get full bars for both 2.4 and 5ghz networks.. i'm able to access the internet with both.. but i get the same error on each network. i double checked the IP... i was able to use it to access the switch over browser... and i double checked username and password.. still nothing. The downstairs and upstairs AP's still have the one light green and the green flashing CTL... i aslo still see the Configure.me network when i look at available wifi... this is getting very frustrating as i'm sure you can imagine because we haven't been able to access our TV, alarm, etc. for days. 

[Imran_ruckus]

Hi @adamz 

Thank you for your response and the update.

We apologize for the inconvenience this has caused. 

Since the current solution is not working, we recommend resetting the Access Points and setting up a new Wi-Fi network.

For your reference, please follow the factory reset process outlined in the RUCKUS Lennar Knowledge Base article linked below:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the...

Please follow the reset process and let us know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[adamz]

just looking at the start of the instructions.. it says to unplug all access points except the master. I would think our living room AP would be the master, but the CTL is flashing (it's not solid green) so is our upstairs AP. So the only AP that's functioning is outside. Should that become the new master?