hi All, I had a recent modem+router failure (unit is bricked an sent for RMA). in doing my own troubleshooting, I powercycled the switch and now is no longer sending power or data to any unit. Only PWR (green) and SYST (amber) are on and solid color. I tried reflashing the firmware via FTFP (instructions provided in another post), but continue in the instructions when unable to locate correct COM port number. Whenever USB is plugged in, device manager shows Ruckus switch as "CP2104 USB to UART Bridge Controller" under other devices. PuTTY is unable to connect to any COM ports (i tired COM1-4).
Press and hold theResetbutton while applying power to the switch.
After all the system LEDs flash amber, release theResetbutton.
When all the system LEDs blink green, all the configuration data are erased and the switch is returned to its factory configuration. When all the system LEDs are solid green, the erase process is complete and the system reloads. Once reloaded and the SYST LED is steady green, the factory reset is complete.Tutorial video:https://www.youtube.com/watch?v=6jHMTdo_hK44: Reconnect the console cable between the computer and the Switch and start over.
5:If the issue persists, please provide the picture of the connection between your switch and the computer while the COM port # showing is not working with the putty or Moba session you are trying to use.