my internet is absolutely terrible and no one will help

[Ryan]

we have a ruckus icx 7150-c12p and 3 r510's for our house. i have had multiple technicians come out to my house to try and fix your system and no one has any idea how this works. it is not user friendly in the least bit and my knowledge level on the matter is not high enough to know where to start. i went to the link below to uninstall everything and reinstall....well, step 1 i am hung up on. 

1. Go to Admin & Services > Administer > Backup & Restore.

where do i go to hit admin & services? is there some sort of app or software i need downloaded on my computer to do this? the phone app does not have these options. i have tried multiple times to download "software" for the products i have on your website and they are just files with hundreds of thousands of lines of code...i have no idea what to do with that.

I then tried to manually reset it by hitting the rest button with a paperclip and holding for 6+ seconds until the power light turns red....it never turns red. 

MAY I PLEASE PAY FOR TECHNICAL SUPPORT FROM YOU. I AM DONE PAYING FOR TECHNICIANS TO COME OUT AND TELL ME THEY HAVE NO IDEA HOW TO FIX YOUR PRODUCTS

https://docs.ruckuswireless.com/unleashed/200.3/c-RestoreToFactorySettings.html