intermittent wifi

[Natkatsmom]

I have followed all the instructions to reset and update the switch post loss of power, all three options, and am unable to execute access to install the patch or flash the ROM.  I have a computer expert assisting and unable to do this.  What is the next possible solution? Can someone remote in and assist or can I send the unit for updates? This is extremely frustrating and impacting work.

[Natkatsmom]

I have tried the above steps and have paid the electrician who installed the system to try. It was unsuccessful both with the ruckus and my wallet.  The switch keeps denying access.  I now have a dumb home with half house wifi.  This forum is completely unhelpful and Lennar should do better. You are good at following up but patience grasshopper when I have to hire someone to come to my home and lose working wages.

[Imran_ruckus]

Hi @Natkatsmom 

Thank you for the response.

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

This forum is on best best-effort support basis.

Could you please share the details or screenshot at the point you are stuck? 

We have tried to create the guides as non-technical as possible so that they are not much difficult to follow. However, if you continue to have difficulty following the steps, I would recommend that you seek outside help or a technician.

Please do let us know if there is any help required on the troubleshooting steps or if you are stuck at any point. We are happy to help you.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @Natkatsmom 

Greetings!

Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi 

RUCKUS Lennar Home Community