intermittent wifi

[Natkatsmom]

I have followed all the instructions to reset and update the switch post loss of power, all three options, and am unable to execute access to install the patch or flash the ROM.  I have a computer expert assisting and unable to do this.  What is the next possible solution? Can someone remote in and assist or can I send the unit for updates? This is extremely frustrating and impacting work.

[Natkatsmom]

Verizon confirms it is not a problem on their end.  The switch is showing disconnected but when i try to flash the rom the message is unable to execute.  Tonight I plan to connect the update directly without IP addresses but I need professional help to do this because this is far too advanced for a regular person.  I will update when I have completed this step and hope for success.

[Imran_ruckus]

Hello @Natkatsmom 

Greetings!

Thank you for your response and the update.

The next step will be to review the switch configuration using specific commands to check the flash and other details. Please provide the command outputs at your convenience so that I can assist you further.

If you have any questions, please don’t hesitate to reach out.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @Natkatsmom 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @Natkatsmom 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @Natkatsmom 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community