iPhone App Upgrade

[JRS]

I am running the latest firmware and latest iPhone app for Unleashed, and every time I log into the app it is asking me to upgrade my application when it is already the latest version. 

[Imran_ruckus]

Hi @JRS 

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I understand that you are unable to log into the RUCKUS Unleashed application. 

This is a known issue when your RUCKUS Access Points are on an older version which doesn’t let you log into the Unleashed application. To assist you in upgrading your RUCKUS Access Points please help us with the below details.

Please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ ? Please check the current version of your Unleashed Access Points and share a screenshot of the same.

Please make sure you are connected to the RUCKUS Wi-Fi Network to access the same.

If you can’t access using the above link and don’t know the IP Address of the Access Points. Please refer to the below guide to find the IP Address of the Access Point to get the requested information.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Please check, and help us with the above-requested information, since we can upgrade the APs to avoid this issue, and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[JRS]

That is not correct. I can login just fine. I just want to know why it keeps telling me that I need to upgrade. I can certainly login just fine once I clear the “upgrade” pop up. 

[Imran_ruckus]

Hi @JRS 

Greetings!!!

Thank you for the response and the information you shared.

As you mentioned your Unleashed application version is 11.140.1 which is the latest one. You can try uninstalling the application from your smartphone and install it again.

Please check and let me know if that works.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[JRS]

Deleting and then reinstalling did not resolve the issue. 
This is not a big deal. Hitting “Upgrade App” or “Cancel” from the pop up message easily clears the message and everything is fine after that. 
I just was thinking you might know the reason. 

Again, no big deal. 

Thank you. 
Jim

[Imran_ruckus]

Hi @JRS 

Thank you for the response and the update.

Could you please help us with screenshots showing the error and app version? We will check it once internally.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.