Won't boot after power outage.

[JoeT]

There is a green light on PWR, and a yellow light on SYST.

I'm not a network guy, need help, my wife and I work from home and are down.

Placed a support ticket with Ruckus and was sent here because I am a lennar home owner. (which is insane I need tech support by phone).

I found someone with same issue and followed the steps suggested which was to do a factory reset. I think I did that but I still can't get this to work.

[Imran_ruckus]

Hi @JoeT 

Thank you for the response and the update.

As there is an error "host 192.168.0.3 is not alive"

Are you turning off the Windows firewall? If not, please turn off the Windows firewall and retry the software recovery process.

Please refer to the below link on how to turn off the Windows firewall:

https://support.microsoft.com/en-us/windows/turn-microsoft-defender-firewall-on-or-off-ec0844f7-aebd...

Please perform software recovery once again after turning the firewall off and share the screenshots if you are getting any errors or are stuck at any point in the software recovery process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[JoeT]

It was my firewall.

Got the software recovered, but not sure where to go from here.

It's asking me for a login name now.

[Imran_ruckus]

Hi @JoeT 

Greetings!!!

Thank you for the response and the update.

Could you please try to log in with Switch default credentials with the combination shown below:

Username: super

Password: sp-admin

Also, try different combinations as shown in the below screenshot:

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.