Wireless Access Points are randomly rebooting overnight multiple times

[allnyguy]

Description: As of about 1 week now, our Access Points for our Ruckus Unleashed environment will power off randomly, all at the same time, overnight. They will come back up after about 5 minutes, will be up for maybe 10-20 minutes and then reboot again. The switch they connect into is up the entire time and there are no power issues there. I have went through and updated the system to the latest firmware (on 7/19/2023)  and rebooted everything and it still occurred. The strange thing is it seems to happen between like 12 am and 5 am. This is an environment installed/configured initially by Lennar when we purchased the townhouse. I went to one of the access points, after it booted back up and downloaded the logs for it (i can attach them once i am back home).. but looking in the forums, it appears there is a common thread of people experiencing this same type of issue.

[Imran_ruckus]

Hi @allnyguy 

Greetings!!!

Thank you for the detailed information you shared. 

Light status of the Switch seems normal.

We have to check some configurations on the Switch, please follow the below steps to check the same.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily. 

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line” 

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command 

enable 

show version

show flash

show inline power 
show interface brief

show inline power detail 

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.