Wireless Access Points are randomly rebooting overnight multiple times

[allnyguy]

Description: As of about 1 week now, our Access Points for our Ruckus Unleashed environment will power off randomly, all at the same time, overnight. They will come back up after about 5 minutes, will be up for maybe 10-20 minutes and then reboot again. The switch they connect into is up the entire time and there are no power issues there. I have went through and updated the system to the latest firmware (on 7/19/2023)  and rebooted everything and it still occurred. The strange thing is it seems to happen between like 12 am and 5 am. This is an environment installed/configured initially by Lennar when we purchased the townhouse. I went to one of the access points, after it booted back up and downloaded the logs for it (i can attach them once i am back home).. but looking in the forums, it appears there is a common thread of people experiencing this same type of issue.

[cwdarnell]

I am having a similar issue.  rebooting (cycling off and on) multiple time per day, random time frames.  I have power cycled the modem and switch and rest the APs but still cycling.

[cwdarnell]

The switch is a ICX 7150-C12P.  The lights that are on are the Port Link Status, System Status and Power.  All are green.

[Imran_ruckus]

Hi @cwdarnell and @rkumar0317 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @allnyguy 

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[allnyguy]

same here... when the Access Points go out, the lights on the switch are on,  my Internet connection, via my ATT fiber is up and running, but the 3 access points, across 3 floors of my house all are dark and not running. I need to either wait for them to boot back up or reboot the switch and they will come up, but, especially at night, there is a change they will black out again.