Wifi off

[FOTV]

Help please! Wifi devices have no light whatsoever and not connecting since power outage

[FOTV · Accepted solution]

Just in case anyone else is having this problem- if you can find the reset button, this should resolve it. The reset button is underneath the device connected to the AT&T router. It's very tiny so you will need a pin. Insert it into it to for a few seconds. All the lights will flash amber for a nano second and within 30 seconds power returns to the ethernet ports. All lights will be bright green at once. 

[Imran_ruckus]

Hi @FOTV 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

As per the case description, I could understand that your RUCKUS setup is not working since a power outage.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same showing the light status and the cable connections to the Switch)

2. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to the above queries or if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.