Wifi Stop working for 3 weeks now!

[yuwenchen]

My Wi-Fi has been down for three weeks. During this time, I’ve tried resetting the box by pressing the reset button with a needle. I’ve already tried at least 25 times! Could you please DM me and arrange to replace the entire box?

[yuwenchen]

Okay. I will go borrow a laptop.

[Imran_ruckus]

Hi @yuwenchen 

Thank you for your response and the update.

Kindly keep me informed on how things progress.

Thank you once again. Your patience and understanding are greatly appreciated.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @yuwenchen 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @yuwenchen 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[yuwenchen]

I tried resetting the machine by pressing the reset button with a needle, but it still doesn’t work. Can I exchange it for a new one?