Wifi (AP) Off

[chris_chau]

Ethernet is fine but none of the Access Points are working suddenly, Wifi network lost.

[chris_chau]

This is truly beyond the knowledge that I have and I don't think I can really navigate through these complicated steps. Can we walk through this via a call or web conference? 

[Imran_ruckus]

Hi @chris_chau 

Thank you for the response.

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote sessions. We will be exclusively supporting customers via this community forum support model only.

Please do not worry. I will help you upgrading this.

Could you please try to follow the instruction and perform the upgrade on Windows laptop/PC?

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[chris_chau]

I don't have a window laptop/PC? Can I do it via Mac?

[Imran_ruckus]

Hi @chris_chau 

Greetings!!!

Thank you for the response.

Yes, you can perform the Switch upgrade from the MAC but its lil tedious. However, it will be easier on the Windows machines.

I suggest you upgrade your Switch using Option-1 from the guide using USB pen drive and let me know if you have any issues.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[chris_chau]

I've performed a reset on the switch and cable modem at the same time and things are back to normal.