Waps won’t power on after power outage.

[ET1116]

Hello,

I have tried all the steps on the previous post with similar issues including Boot_primary or Boot_secondary. The waps still will not power on. What is the next steps? 

v/r

[ET1116]

 

 

[Yarenis]

Hi @ET1116

Thank you for the details provided, based on the troubleshooting you have done since the software recovery will not work, because the console port is not responding, this unit must be RMA (return merchandise authorization ), which means to replace it.

Contact us via chat, comment that you already have a post that we have approved the RMA for you, copy the link from this post and paste it into the chat to initiate the unit replacement.

Chat link

https://support.ruckuswireless.com/contact-us

Note: Please feel free to mark the post as ACCEPTED SOLUTIONS

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

[ET1116]

The bot keep sending a message wrong serial number 

[Yarenis]

HI @ET1116

Choose the option chat, so you can talk with customer service.

[ET1116]

Thank you