WLAN created is not shown

[zsl666]

I am in a Lennar home and have a RUCKUS ICX7150-c12p with two R510 installed

I connect my spectrum modern to the ICX7150, two R510 connect to port 1 and 2. Powered up.

I downloaded the RUCKUS app, and follow the app to set up the internet. After finish, the WLAN account is created. But I can't find it in my wifi list, the one I can find is still the  configure.me one. and in the APP, I can see the WLan created. but it says the internet is disconnected, and no client connected to it. I tried two times, reset device to factor y default with the reset button. Everything still the same.

On the ICX7150,Syst and Pwr light are solid green. On R510, the CTL light is solid green and PwR light is flashing green.

Please advice

thanks!

[Imran_ruckus]

Hi @zsl666 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are unable to see the RUCKUS APs WLAN getting broadcasted.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[zsl666]

Hi 

Thanks for your Reply.

On the Switch,Syst and Pwr light are solid green. And we have 2 APs, on AP, the CTL light is solid green and PwR light is flashing green.

Thank you!

[Imran_ruckus]

Hi @zsl666 

Greetings!!!

Thank you for the response and the detailed information you shared.

As per the light status of the RUCKUS ICX-7150-C12P Switch and the R510 Access Points, they seem to be in a normal status.

As I see from the picture you shared, it seems like the ethernet cable which is coming from the ISP’s (Internet Service Provider’s) Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port. Then reboot (unplug and plug from the power outlet) your RUCKUS Switch and ISP Router once and try to connect to the Internet via Access Points.

Please confirm and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[zsl666]

Hi, Sorry for the late response. And start from above. I plug the cables into the right place. I can only find a recover.me-20D2E0  and a Configure.Me-15CB60. The configure me one, i cannot connect to it. it was keep loading all the time and are not able to connect. the Recover.me one need a password which I don't know. I did a manual reset on the switch, I cannot perform one on the APS because the APs are preinstalled on the wall and I am not able to reach the reset button. Can you please advise. Thank you

Also, Can I pay for a technician to come to install and set up for me?

Thank you