Unleashed app access

[Kgraham22]

When I attempt to access unleash app for ruckus, message says I’m not connected to unleashed network.  How do I correct this? 

[Imran_ruckus]

Hi @Kgraham22 

Thank you for the response and the update.

Sure. Also, you can reboot (Unplug and plug from the power outlet) your RUCKUS ICX-7150-C12P Switch once and check.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Kgraham22]

I completed the unplug and replug option.  The APs only light up in the power and control lights.  The others do not light up.   

[Imran_ruckus · Accepted solution]

Hi @Kgraham22 

Greetings!!!
Thank you for the response and the information you shared.

If there are no 2.4G and 5G lights on the Access Points meaning access points are not getting IP addresses from your ISPs (Internet Service Provider) Router DHCP Server.

If the ISP’s Internet connection is working fine, we may need to factory reset the APs. Please follow the below process to factory reset your APs to configure them with a new SSID.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup: (Highly recommended in case you forget your Unleashed login credentials in the future)

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Kgraham22]

Thank you.  The solution resolved my problem. 

[FrustratedUser]

I have the same issue where I’m getting the error message about not being connect to the network. No issues with internet service in general. 

I just completed the factory reset of the AP with the most up to date Unleashed app I could download from App Store and I continue to get the error message saying I am not connected to the network (I am connected to the new WiFi network I just established).  

Now what?