CommScope RUCKUS Community Forums

Kgraham22 · ‎10-09-2023

When I attempt to access unleash app for ruckus, message says I’m not connected to unleashed network. How do I correct this?

Imran_ruckus · ‎10-11-2023

Hi @Kgraham22

Greetings!!!
Thank you for the response and the information you shared.

If there are no 2.4G and 5G lights on the Access Points meaning access points are not getting IP addresses from your ISPs (Internet Service Provider) Router DHCP Server.

If the ISP’s Internet connection is working fine, we may need to factory reset the APs. Please follow the below process to factory reset your APs to configure them with a new SSID.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup: (Highly recommended in case you forget your Unleashed login credentials in the future)

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

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Kgraham22 · ‎10-10-2023

When I updated the firmware, I was kicked off the internet and it said server cannot be found for the page. My APs are not broadcasting. How do I fix this?

Imran_ruckus · ‎10-10-2023

Hi @Kgraham22

Thank you for the response and the update.

It will take sometime for the reboot. Please wait for sometime and try later.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Kgraham22 · ‎10-10-2023

I’ve waited over 3 hours and it’s still doing the same thing. How long does this typically take? Is there a way to stop this as my wife and work work remote and will need our internet connection tomorrow.

Imran_ruckus · ‎10-11-2023

Hi @Kgraham22

Greetings!!!

Thank you for the response and the update.

Could you please let me know the light status on the Access Points? Also, could you please unplug and plug the Access Points ethernet cables from the RUCKUS ICX-7150-C12P Switch ports?

Please check and let me know if that works.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Kgraham22 · ‎10-11-2023

Yes, the power and the control are green. I’m following the rest of the instructions now.

CommScope RUCKUS Community Forums

Unleashed app access