CommScope RUCKUS Community Forums

vikram_satya · ‎06-10-2023

My switch had some issues which I was able to resolved, now I am not able to login to unleashed app on my iPhone nor I am able to login through the URL (https://unleashed.ruckuswireless.com).

iPhone - (1) I deleted and reinstalled the app, so I have the latest version now (2) logged in using a social media account (3) have the latest version of the iOS version

Browser - I get an error message (Attention! Your device isn't connected to the RUCKUS Unleashed network) when I am actually connected to the unleashed WiFi SSID.

Appreciate any help if you have seen anything similar.

Thanks

Imran_ruckus · ‎06-22-2023

Hi Team

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Apologies for the inconvenience caused.

PLEASE NOTE: This is a known issue on which we are working with our Engineering Team internally. And This issue is expected to be fixed in the upcoming Unleashed version 200.14 software release and the App Release.

The estimated Time of Arrival (ETA) for the release is Mid of July 2023.

For now, please refer to the workaround, that will be using the IP Address of Master AP as described in the below process.

If you haven’t tried Accessing Unleashed on a web browser via the IP address of the Access Points, could you please try to find the Master IP address of the Access Point and try to check it on a browser? Please refer to the below guide to find the IP address.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

You should see the below Unleashed dashboard after finding the IP Address of the AP. Try to log in

Refer to the below screenshot to know your MASTER IP Address on the Web Unleashed system.

Once you find and can log in via the IP Address of the Unleashed Master Access Point, please try the below steps.

1. Make sure you are connected to the RUCKUS Access Point Wi-Fi Network.

2. Click on ‘change login destination’. (Please refer to the below screenshot)

3. Put your Unleashed MASTER Access Point IP Address as ‘Destination IP’ and save it. (Please refer to the below screenshot and 0.0.0.0 is just an example)

4. Now try to log in to Unleashed App using your credentials.

Please follow ALL 4 STEPS as explained above.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Imran_ruckus · ‎06-13-2023

Hi @vikram_satya

Greetings!!!

Thank you for the response and the information you shared.

Before we factory reset, if you haven’t tried Accessing Unleashed on a web browser using IP address of the Access Points, could you please try to find the IP address of the Access Point and try to check it on a browser? Please refer to the below guide to find the IP address.