Unable to login to Unleashed app to update the software

[asaad1972]

I haven't updated my Ruckus software since I bought my house 3 years ago. Recently, I tried to login to the Unleashed app but I wasn't able to. I tried many tips from this forum but nothing worked. I was able to login in to my Ruckus server on my laptop using the IP address and using "admin" and "Lennar" as username/password. But the Unleashed App did not accept these credentials. I also tried to change the login destination to one of the Ruckus IP address but still couldn't login.

My question is how can I login to my Unleashed App to upgrade the software? or what other ways I can follow to upgrade the software from maybe my laptop?

Thanks

Ashraf Saad

[Imran_ruckus · Accepted solution]

Hi @asaad1972 

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I understand that you are unable to log into the RUCKUS Unleashed application. Wi-Fi network through the RUCKUS Access Points just works fine.

This is a known issue when your RUCKUS Access Points are on an older version which doesn’t let you log into the Unleashed application. To assist you in upgrading your RUCKUS Access Points please help us with the below details.

We suggest you upgrade your ALL RUCKUS R510 Access Points to version 200.14.6.1.203 from your Laptop.

Please refer to the below videos for the Upgrade process:

RUCKUS Unleashed Online and Local Firmware Upgrade Configuration using Browser UI

https://www.youtube.com/watch?v=Kasvo2S3fhc&t=217s

Please refer to the below video showing the process of Local Upgrade. (If online Upgrade does not work/suggests)

https://www.youtube.com/watch?v=vCqiH2Aoxlk&t=66s

Please refer to the below screenshot and link to download the file for Local Upgrade.

https://support.ruckuswireless.com/software/3721-ruckus-unleashed-ap-200-14-ga-refresh-2-software-fo...

Once you upgrade your ALL Access Points, please uninstall the Unleashed application and install the updated one. And try to log in.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[asaad1972]

Thanks Imran!

I was able to login to my Unleashed App by pointing to the correct IP address for the Access Points. I was able to upgrade to the latest recommended S/W version: 200.15.6.12.304. Everything is working fine now.

Regards

Ashraf

[Imran_ruckus]

Hi @asaad1972 

Thank you for the response and the update.

Great!!! Good to know that the issue is now resolved. 

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.