Hi @asaad1972
Greetings!!!
Thank you for contacting Lennar Home Community.
Hope you are doing well!!!
Thank you for the detailed information you shared.
As per the case description, I understand that you are unable to log into the RUCKUS Unleashed application. Wi-Fi network through the RUCKUS Access Points just works fine.
This is a known issue when your RUCKUS Access Points are on an older version which doesn’t let you log into the Unleashed application. To assist you in upgrading your RUCKUS Access Points please help us with the below details.
We suggest you upgrade your ALL RUCKUS R510 Access Points to version 200.14.6.1.203 from your Laptop.
Please refer to the below videos for the Upgrade process:
RUCKUS Unleashed Online and Local Firmware Upgrade Configuration using Browser UI
https://www.youtube.com/watch?v=Kasvo2S3fhc&t=217s
Please refer to the below video showing the process of Local Upgrade. (If online Upgrade does not work/suggests)
https://www.youtube.com/watch?v=vCqiH2Aoxlk&t=66s
Please refer to the below screenshot and link to download the file for Local Upgrade.
Once you upgrade your ALL Access Points, please uninstall the Unleashed application and install the updated one. And try to log in.
Please check and let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
