Unable to connect the Ruckus Unleashed App to my WAP

[nsmith2]

Recently I had a power cut, since then I am unable to connect and manage my Ruckus unleashed WAP network using my IOS mobile phone. I am 100% entering the correct password and IP address, but when I attempt to login it says ‘login failed destination IP is not an unleashed IP’.
Could you please help me resolve as I am unable to contact the dealer who installed the system.
Thank you

[Imran_ruckus]

Hi @nsmith2 

Thank you for your response.

I had already shared the steps to follow on 11-07-2025. Could you please confirm if you’ve completed those steps and the current status of the issue?

Thank you again for your understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @nsmith2 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @nsmith2 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[nsmith2]

Please see previous responses

[Imran_ruckus]

Hi @nsmith2 

Thank you for your response.

I had already shared the steps to follow on 11-07-2025. Could you please confirm if you’ve completed those steps and the current status of the issue?

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you again for your understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support