Unable to connect the Ruckus Unleashed App to my WAP

[nsmith2]

Recently I had a power cut, since then I am unable to connect and manage my Ruckus unleashed WAP network using my IOS mobile phone. I am 100% entering the correct password and IP address, but when I attempt to login it says ‘login failed destination IP is not an unleashed IP’.
Could you please help me resolve as I am unable to contact the dealer who installed the system.
Thank you

[nsmith2]

Hi Imran,
Thank you for following up 👍.

I have managed to get the mobile app working, but had to put in the new master IP address (not just the password as you advised).
My concern is the app is not very stable and falls over, which I don’t understand why ?

I also suggest if your team could update this communication portal to include snapshots. Snapshots from the mobile app are taken with customers phones. They should not have to be transferred to the laptop version of communication (I have not checked the laptop version to confirm the icon for uploading g snapshots is there), but it should be made available in this reply space to make communication and issue resolution easier.
Thanks

[Imran_ruckus]

Hi @nsmith2 

Greetings!

We have not observed this issaue with other users so far.

As mentioned previously, please upload the screenshots using a laptop web browser, as the mobile app does not allow attachments on the Forum.

Additionally, please share a screenshot of the screen where you are entering the IP address.
When using the “Manage Network” option in the Unleashed mobile application, you do not need to enter an IP address, only your admin username and password are required.

If you continue to experience difficulties, you may perform a factory reset of your Access Points and configure the system from scratch. You can follow the steps provided in the RUCKUS Lennar Knowledge Base article below:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-Factory-Reset-Your-RU...

Please provide the requested screenshots and let me know how it goes.

Thank you once again for your understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @nsmith2 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @nsmith2 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[nsmith2]

Hello Imran, please see previous two replies