Unable to connect the Ruckus Unleashed App to my WAP

[nsmith2]

Recently I had a power cut, since then I am unable to connect and manage my Ruckus unleashed WAP network using my IOS mobile phone. I am 100% entering the correct password and IP address, but when I attempt to login it says ‘login failed destination IP is not an unleashed IP’.
Could you please help me resolve as I am unable to contact the dealer who installed the system.
Thank you

[Imran_ruckus]

Hi @nsmith2 

That’s a good question, let me explain.

You can manage the Networks from both the platforms.

When you logged in on the laptop’s web browser, it confirmed that your admin credentials and the Unleashed Master AP were valid and accessible on the same network. The mobile app uses the same network connection and credentials to detect and authenticate with the Unleashed Master automatically.

In simple terms, once the network and credentials were verified through the laptop, the mobile app was able to recognize and connect to the same Unleashed Master on the local network, which is why it started working as well.

Hope this helps.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[nsmith2]

Thank you for explaining Imran and for your support

[Imran_ruckus · Accepted solution]

Hi @nsmith2 

Thank you for your response.

That’s great to hear! I was able to help you.

We truly appreciate your time and patience throughout this case.
Thank you once again for reaching out to the RUCKUS Lennar Home Community. Should you have any further questions or need assistance in the future, please don’t hesitate to contact us.

Wishing you a wonderful day ahead!

If your issue has been fully addressed, please click the Kudos button and mark the responses as an Accepted Solutions.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @nsmith2 

Your queries have been addressed in my previous post.

Please let me know if you need any further assistance.

Thank you for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[nsmith2]

Hi Imran,

Justin about to login via my laptop but how can I send you a screenshot, as I unable to respond to your email?