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The ruckus device stopped working after updating my internet

New Contributor II

My ruckus stopped working and the green light under the port is amber and the two access points light connected to the ruckus are off so I need help with it. Thanks 


New Contributor

I am having the same issue. I rebooted and did reset, but nothing.

New Contributor

Me too:(


Hi @Kayboy067 


Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS setup is not working, and Access Points do not have power.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same showing the light status and the cable connections to the Switch)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or if you have any queries in this regard.

Thank you again for your patience.


Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

1. It was installed before we moved in and it has never worked. Also no power outage occurred. 
2. No lights on either green or amber.


3. My ISP is stable and working fine. 
4. Access points are connected to the switch but no lights on any of the 2.