The SYST LED is solid amber, and the PWR LED is solid green

[josg23_contrera]

• System Status: The SYST LED is solid amber, and the PWR LED is solid green.

• PoE Failure: The switch is failing to provide Power over Ethernet (PoE) to the connected Access Points (APs), leaving them completely unpowered.

• Connectivity: There is no Link/Activity on any of the data ports (1-12) or the C1 uplink port when a known working gateway (Xfinity XB7/XB8) is connected.

[Imran_ruckus]

Hi @josg23_contrera 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issue with the RUCKUS ICX-7150-C12P Switch with amber SYST LED.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Amber SYST light is a indication when the Switch gets stuck in boot mode.

To troubleshoot and resolve the issue, pleas refer to the mentioned RUCKUS Lennar Knowledge Base self-help article.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...

Please let me know how it goes and let me know if you need help at any point during the troubleshooting process.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[josg23_contrera]

Dear Ruckus Support Team,

Thank you for your quick response and for providing guidance on the information you need. I’m Jose Gabriel Contreras a Lennar homeowner, and this device is installed at my primary residence , which I purchased from Lennar. I also work as a professional Electrical Engineering Manager for other company.

I am reaching out to report a critical hardware failure on my ICX 7150-C12P switch (Serial Number: FEK3845Q2E5). The unit now displays a solid amber SYST LED and has completely lost PoE power and data connectivity. After carrying out a thorough diagnostic using the Serial Console (CLI), I have determined that the internal NAND flash memory is physically defective and cannot be recovered via software.

Here are the main technical findings, and I have attached both PuTTY logs and photos of the status LEDs as evidence:
- Multiple physical bad blocks were detected using the `nand bad` command at addresses 0b400000 and 0b600000.
- Attempts to boot from either the primary or secondary partition consistently result in ECC read errors and a NAND read failure (-22).
- The system is unable to load the operating system and returns a "Bad FIT kernel image format" error, which points to physical memory corruption.

Given that the device is in a non-functional state due to hardware-level memory defects, I kindly request a formal RMA for a replacement unit under the manufacturer's warranty.

Please let me know if you need any further details from my side. I look forward to your prompt guidance on the next steps for the replacement process.

Best regards,

[Imran_ruckus]

Hi @josg23_contrera 

Greetings!

As the required process for this case has been completed, we will now proceed with closing the case.

We truly appreciate your time and patience throughout this process. Thank you once again for reaching out to the RUCKUS Lennar Home Community. Should you have any further questions or need assistance in the future, please do not hesitate to contact us.

Wishing you a wonderful weekend ahead!

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support